AliChat

UAG Support Admin

Administrator access

Agents sign in at alichat.chat.

AliChatUAG supportUnlockAllGSM · SHOPUAG
YOUR INBOXES
WORKSPACE TRAIN
↗ Open help center
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Conversations
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Total messages
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Messages today
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Escalated to human
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Human takeover now
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Open tickets
Main inbox
☷

Your conversations, together.

Select a conversation to read its history,
reply, or take over from the AI.

Escalated
Type / to search shortcuts
Agent assist
LiveTranslate setup

Review translation before sending

U

Customer details

Select a conversation

Conversation routing

Handling—
Assigned to—

Contact information

Email—
Phone—

Customer info

Sent by the website/app widget — for reference only, not verified.

Customer identity

Channel—
Country—
Region—
IP address—

Full IP access is restricted and audited.

Visitor ID—
Last seen—

Conversation details

Website—
Started—
Messages—

Contact notes

Link a contact to see their details here.

Tickets
Select a ticket to view details.
Saved ✓

Conversation

Audit / Activity
Contacts
Select a contact to view details.
Saved ✓

Conversations

Tickets

MY WORK

My Performance

Your private attendance, responsiveness, completed work, schedule, and reliability record. Only you and authorized administrators can access these details.

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SCHEDULE

My weekly schedule

RECENT ACTIVITY

Score and reliability history

TEAM MANAGEMENT

Agents & Operators

Manage the people who handle conversations, tickets, and contacts. Team membership and private-site access are managed separately.

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Work EmailNameRoleStatusSite AccessLast LoginActions
PERFORMANCE & RELIABILITY

Attendance and response settings

Schedules and measurable work determine performance. Approved breaks, outages and excluded incidents do not reduce scores.

Attendance audit

Preview historical late-start corrections before applying them.

Ticket department access

Agents and operators can see tickets in every department selected here. Select as many departments as needed.

Departments

Ticket departments

Create or rename the departments used when assigning tickets.

Audit log

Internal record of staff actions. Read-only.

TimeTeam memberActionRecord

Messaging channels

Connect each business account to receive and reply to its messages in the shared inbox. Connection opens the provider’s secure authorization flow.

Knowledge Base

Publish verified policies, service guidance, delays, refunds, and common solutions for staff and AI.

WORKSPACE

Saved Replies

Create consistent answers your agents can insert with / in a conversation.

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No saved replies yet

Create a reply or import a CSV with title, shortcut, content, category, and enabled columns.

New saved reply

Import Saved Replies

Choose a UTF-8 CSV with columns: title, shortcut, content, category, enabled. Nothing is imported until you review and confirm.

WORKSPACE INSIGHTS

Analytics

Monitor conversations, messages, AI performance, agents, tickets, and customer support activity.

Unable to load analytics.

Check your connection and try again.

No analytics data yet.

Activity will appear here once customers begin using your support widget.

CONVERSATIONS

Conversations over time

MESSAGES

Messages over time

Customer AI Agent
WORKFLOW

Conversation status

AI AGENT

AI performance

TICKETS

Ticket status

ROUTING

Tickets by department

TEAM

Agent performance

LIVE VISITORS

Online now

Connecting to live presence…

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Visitors Online by Country

Visitors

Active Pages

Live Traffic Sources

Live Activity

Widget Performance

Private real-user timing and connection diagnostics for the customer widget.

Admin diagnostic details
No samples recorded yet.
MANAGEMENT · PRIVATE

AI Reports

Verified operational metrics. Suspected patterns are labeled and never presented as confirmed facts.

Choose a period to load the report.

Department volume

Agent activity

Knowledge gaps

Critical alerts

ADMIN · VERSIONED

AI Training & Instructions

Add workspace-specific behavior, security, routing, language, and workflow instructions. Every change is audited.

MANDATORY · BUILT IN

All company knowledge sources

Before answering, the AI checks relevant live system data, customer details and conversation history, saved replies, published articles or website knowledge, and available uploaded-file context. Current verified company data takes priority; missing information is never invented.

Allowlisted AI actions

Level 1 is low risk, Level 2 requires review rules, and Level 3 requires explicit approval plus a tested connector. High-risk actions stay locked until their executor is configured.

Recent AI action audit

Questions & Answers

Create workspace-specific verified answers. Q&A remains separate from articles, saved replies, websites, and files.

Train with your websites

Use your website as a data source for your AI Agent. AliChat imports public pages from the same domain in resumable batches with no fixed page-count limit.

Imported websites

Train with files

Training documents are persistent admin-managed knowledge. They are completely separate from customer chat attachments.

PDF, DOCX, TXT, Markdown, CSV, JSON, or HTML up to 10 MB. Scanned image-only PDFs require OCR and will be rejected safely.

ADMIN · BILINGUAL

Staff Training

Build English and Kreyòl courses, assign staff, and review completion. Course content is private to this workspace.

English
Kreyòl

COURSE PREVIEW

Training Reports

LEARN · YOUR ASSIGNMENTS

Training Center

Your course progress and quiz history stay the same in both languages.

WORKSPACE

Install AliChat widget

Your public widget key

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Loading the public key for this workspace.

Code to add to your website

Paste this exact snippet immediately before </body> on every page where visitors should see chat.

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Platform guides

Select a platform for installation steps.

Live customer preview

This is the same live widget your customers receive.

UNLOCKALLGSM · DHRU FUSION 6.1

Services & orders

Checking setup…

Read-only access for support staff. The connector must have system-wide permission; a normal client API account is not sufficient.

Load the catalogue to see current services and account prices.

Check an order

Use the DHRU order reference, not an IMEI. Staff must confirm the customer’s identity before sharing any result.

Connect DHRU

Use the private, system-wide, read-only bridge. Do not enter a client account. Add UAG_SYSTEM_API_KEY as a hosting secret; the key is never displayed here.

Connection test

This verifies system-wide read-only access. It never places or edits an order.

Customer chat links

Use the automatic short link or your custom branded link. Both open the same AliChat conversation.

WORKSPACE SETTINGS

Make support your own.

Manage how your AI responds, how customers reach you, and who helps your customers.

✦

Shape your AI agent

Set your support instructions and choose the model behind each reply.

Edit AI behavior →☍

Connect social channels

Add WhatsApp and social profiles shown on the help center and widget.

Edit social links →

Social media

Public links appear on the support center footer. WhatsApp can also appear inside the chat widget footer.

Availability & notifications

Show customers when your team is available and choose where support alerts go.

Customer support widget

Brand, language, presence, and customer ticket options update without reinstalling the widget.

Direct customer chat links

AliChat gives you a short link automatically. You can also choose a unique custom name. Changing either link disables its previous version immediately.

Social media inside the widget

Add a link, then enable only the social buttons you want customers to see.

Saved ✓

Attachment Storage Configuration

Private customer files use the existing Cloudflare R2 storage binding. Secure links are generated only when an authorized agent requests one.

Checking attachment storage…

AI behavior

Changes here apply immediately to the live widget — no restart needed. API keys stay protected in hosting settings and are never shown here.

LiveTranslate

Uses the existing OpenAI and Ollama credentials. This selection does not change the AI Agent provider.

AI image understanding

Supported for AI analysis: JPG, PNG, and WEBP. Original private uploads remain unchanged and visible to human agents.

Saved ✓

New

Choose a new password

Your temporary password can only be used for the first sign-in.

Temporary password created

Copy this password now. It is shown once, and the agent must change it after signing in.

Add Team Member

Temporary passwords expire after 24 hours and are shown only once. Configure ticket departments after creating the member.

Reset password

Temporary password
Reset this user's password?

This replaces the existing password. If session revocation is enabled, the user will also be signed out.

Agent performance

Weekly schedule

Working days

Daily attendance

Recent score activity

Are you still available?

You've been inactive while marked Online. Confirm your availability or switch Offline so new work is not routed to you.