:root{--primary:#2275f5;--primary-dark:#145ed2;--bg:#f8f9fc;--border:#e5e9f1;--text:#263850;--text-muted:#7b8798}body{font-size:14px}.app{height:100dvh;min-height:640px;display:grid;grid-template-columns:210px minmax(0,1fr);grid-template-rows:76px minmax(0,1fr);overflow:hidden}.topbar{grid-column:1;grid-row:1/-1;flex-direction:column;align-items:stretch;padding:25px 14px 17px;border:0;border-right:1px solid var(--border);gap:30px;background:#f7f8fa;overflow-y:auto;flex-wrap:nowrap}.topbar-brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--text);font-size:14px;line-height:1.5}.topbar-brand small{display:block;font-size:11px;font-weight:400;color:#7b8798;line-height:1.4}.workspace-logo{display:grid;place-items:center;flex-shrink:0;width:36px;height:36px;border-radius:11px;background:linear-gradient(145deg,#5ca2ff,#2666ef);font-size:22px;font-weight:800;color:white}.topbar-nav{display:flex;flex-direction:column;gap:5px;flex:0}.nav-btn{display:flex;align-items:center;gap:13px;text-align:left;padding:11px 13px;font-weight:600;color:#3c506b;border-radius:7px}.nav-btn>span{width:18px;text-align:center;font-size:20px;line-height:1}.nav-btn.active{box-shadow:0 2px 4px #1466e521}.nav-section-label{font-size:11px;color:#8b95a5;letter-spacing:.9px;padding:16px 12px 7px;font-weight:600}.inbox-scopes{display:flex;flex-direction:column;gap:4px;margin-bottom:15px}.scope-btn{padding:9px 10px 9px 31px;text-align:left;border:0;background:transparent;color:#54667f;border-radius:7px;font-size:13px;font-weight:550}.scope-btn:hover{background:#eaf0f8}.scope-btn.selected{background:#e3eaf5;color:#1f5dae}.topbar-right{display:flex;flex-direction:column;align-items:stretch;gap:13px;margin-top:auto;border-top:1px solid var(--border);padding:18px 5px 0}.sidebar-help{font-size:13px;color:#2875dc;text-decoration:none;margin-bottom:15px}.operator-email{overflow-wrap:anywhere;font-size:12px;line-height:1.6}.topbar-right .btn-ghost{align-self:flex-start;font-size:12px}.stats-row{grid-column:2;grid-row:1;display:flex;padding:12px 22px;gap:0;border-bottom:1px solid var(--border);background:#fff;overflow-x:auto}.stat-tile{border:0;border-radius:0;padding:0 22px;border-right:1px solid #edf0f5;flex:1;min-width:120px}.stat-tile:first-child{padding-left:0}.stat-tile:last-child{border:0}.stat-value{font-size:21px;line-height:1.3}.stat-label{font-size:11px;white-space:nowrap}.view{grid-column:2;grid-row:2;min-width:0;min-height:0;padding:20px;overflow:auto}.view#view-inbox{padding:0;overflow:hidden}.inbox-layout{min-height:0;min-width:0}.view#view-inbox .inbox-layout{display:grid;grid-template-columns:290px minmax(260px,1fr) 250px;gap:0;height:100%;width:100%}.conv-list-panel,.conv-detail-panel{min-width:0;min-height:0}.view#view-inbox .conv-list-panel,.view#view-inbox .conv-detail-panel{border:0;border-right:1px solid var(--border);border-radius:0;width:auto;max-height:none}.panel-header{min-height:60px;padding:13px 15px;border-bottom:1px solid var(--border);font-size:14px}.panel-header .small{font-size:12px;padding:5px 8px}.conv-list{padding:7px;overflow:auto}.conv-row{position:relative;display:block;width:100%;border:0;border-radius:10px;background:white;margin-bottom:5px;padding:16px 13px;text-align:left;color:var(--text)}.conv-row.active{background:#e5f0ff;border-left:3px solid var(--primary);padding-left:10px}.conv-row:hover{background:#f0f5fe}.conv-row-top{gap:8px;margin-bottom:6px}.conv-row-site{font-size:14px;color:#1874d9;max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-row-time{font-size:11px;white-space:nowrap}.conv-row-preview{font-size:13px;font-weight:500;color:#536783;line-height:1.5;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conv-row-badges{margin-top:9px;gap:5px}.badge{font-size:11px;padding:2px 7px;background:#edf4ff;color:#4d6c98;border:1px solid #dce8f8;border-radius:20px}.badge-human{color:#996414;background:#fff5db;border-color:#f6e5b5}.conv-detail{height:100%;min-height:0}.conv-detail-header{min-height:60px;padding:12px 19px;background:white}.conv-detail-site{font-size:15px}.conv-detail-url{font-size:11px;max-width:36vw;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-detail-actions{padding:10px 16px;background:white;gap:8px;flex-wrap:wrap}.conv-detail-actions button,.conv-link-contact-form input{font-size:12px!important}.conv-detail-actions input{width:160px}.conv-messages{background:#f8f9fc;padding:24px 24px;gap:18px;min-height:100px;flex:1;overflow:auto}.msg-bubble{max-width:84%;font-size:14px;line-height:1.65;padding:13px 17px;border-radius:17px;box-shadow:0 1px 2px #13254709}.msg-user{align-self:flex-start;background:white;color:#263850;border:1px solid #e7eaf0;border-bottom-left-radius:5px;border-bottom-right-radius:17px}.msg-assistant,.msg-operator{align-self:flex-end;background:#2275f5;color:white;border:0;border-bottom-right-radius:5px}.msg-author-label{font-size:11px;color:#dceaff;margin-bottom:5px}.conv-reply-form{display:grid;grid-template-columns:1fr auto;gap:10px;margin:14px;padding:12px;background:white;border:1px solid #76a9fa;box-shadow:0 0 0 3px #edf4ff;border-radius:10px}.composer-label{grid-column:1/-1;font-size:13px;font-weight:600;color:#1d6dea;border-bottom:1px solid #eef1f7;padding-bottom:10px}.composer-label span{float:right;font-weight:400;font-size:11px;color:#8894a7}.conv-reply-form textarea{grid-column:1/-1;border:0;border-radius:0;padding:7px 1px;font-size:14px;min-height:64px;resize:vertical;max-height:180px}.conv-reply-form textarea:focus{outline:0;box-shadow:none}.conv-reply-form button{grid-column:2;padding:9px 15px;font-size:13px}.conv-detail-empty{display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;color:#77869b;padding:25px;min-height:350px;height:100%}.conv-detail-empty h2{font-size:21px;font-weight:650;color:#3a506e;margin:15px 0 8px}.conv-detail-empty p{font-size:14px;line-height:1.7;margin:0}.empty-chat-symbol{display:grid;place-items:center;width:72px;height:72px;border-radius:22px;background:#e8f1ff;color:#2d7aea;font-size:40px}.customer-panel{background:white;overflow:auto;min-width:0}.customer-heading{padding:25px 22px 21px}.customer-avatar{display:grid;place-items:center;background:linear-gradient(135deg,#d9cbef,#9673bb);color:white;width:54px;height:54px;font-size:23px;border-radius:50%;font-weight:600}.customer-heading h2{font-size:17px;margin:14px 0 4px;overflow-wrap:anywhere}.customer-heading p{font-size:12px;color:#8493a8;line-height:1.6;margin:0;overflow-wrap:anywhere}.customer-section{border-top:1px solid var(--border);padding:19px 21px}.customer-section h3{font-size:12px;font-weight:650;color:#536783;margin:0 0 18px}.detail-line{display:flex;flex-direction:column;gap:4px;margin:14px 0;font-size:12px}.detail-line span{color:#8a97a9}.detail-line strong{font-size:13px;font-weight:500;color:#344d70;overflow-wrap:anywhere}.customer-section p{font-size:13px;line-height:1.7;color:#8190a4;white-space:pre-wrap;overflow-wrap:anywhere}.settings-panel{align-self:flex-start}.settings-panel h2{font-size:23px}.settings-hint{line-height:1.8}.login-screen{background:radial-gradient(ellipse at top,#c2ecff,#f1f7ff 70%)}.login-card{box-shadow:0 15px 65px #1d56a51a;border-color:#e2eefa;padding:38px}.login-card h1{font-size:25px;letter-spacing:-.6px}.login-sub{font-size:14px;margin-top:8px}.signin-link{margin-top:25px;padding:14px;font-size:14px}
@media(min-width:1800px){.view#view-inbox .inbox-layout{grid-template-columns:340px minmax(300px,1fr) 280px}.app{grid-template-columns:225px minmax(0,1fr)}}@media(max-width:1300px){.app{grid-template-columns:185px minmax(0,1fr)}.view#view-inbox .inbox-layout{grid-template-columns:245px minmax(260px,1fr)}.customer-panel{display:none}.topbar{padding:22px 10px}.topbar-brand small{font-size:10px}.stat-tile{padding:0 14px;min-width:110px}}@media(max-width:850px){.app{height:auto;min-height:100dvh;display:block;overflow:visible}.topbar{flex-direction:row;flex-wrap:wrap;gap:16px;padding:14px;border-right:0}.topbar-brand{flex:1}.topbar-nav{order:3;flex-direction:row;flex-wrap:wrap;width:100%;gap:5px}.topbar-right{margin:0;padding:0;border:0;display:block}.operator-email,.sidebar-help{display:none}.topbar-right .btn-ghost{font-size:12px}.inbox-scopes{order:3;width:100%;flex-direction:row;margin:3px 0 0;overflow-x:auto}.nav-section-label{display:none}.scope-btn{white-space:nowrap;padding:9px 12px;font-size:12px}.nav-btn{padding:8px 11px;font-size:12px}.nav-btn>span{font-size:17px}.stats-row{padding:14px;max-width:100vw}.view#view-inbox .inbox-layout{grid-template-columns:230px minmax(0,1fr);min-height:680px;height:calc(100dvh - 240px)}.view#view-inbox .conv-list-panel{max-height:none}.conv-messages{padding:17px}.conv-detail-actions{padding:9px}.conv-detail-header{padding:12px}.conv-detail-url{max-width:250px}.conv-reply-form{margin:10px}.composer-label span{display:none}.view{padding:15px}.view:not(#view-inbox) .inbox-layout{flex-direction:column}.view:not(#view-inbox) .conv-list-panel{max-height:250px;width:100%}}@media(max-width:570px){.view#view-inbox .inbox-layout{display:flex;flex-direction:column;height:auto;min-height:0}.view#view-inbox .conv-list-panel{max-height:250px;width:100%;border-right:0;border-bottom:1px solid var(--border)}.view#view-inbox .conv-detail-panel{min-height:500px;height:70dvh;width:100%}.customer-panel{display:block;border-top:1px solid var(--border)}.customer-heading{padding:20px}.customer-section{padding:15px 20px}.detail-line{flex-direction:row;justify-content:space-between;gap:18px}.detail-line strong{max-width:65%;text-align:right}.customer-heading h2{margin-top:10px}.stats-row{gap:0}.stat-tile{min-width:105px}.msg-bubble{max-width:92%}.nav-btn{gap:6px}.nav-btn>span{width:14px}.workspace-logo{width:32px;height:32px}.conv-detail-actions .btn-ghost{padding:6px 8px}.conv-row-site{max-width:none}.conv-detail-url{max-width:75vw}.topbar-brand small{font-size:11px}}
#view-settings{display:block;padding:35px;scroll-behavior:smooth}.settings-overview{max-width:1100px;margin-bottom:28px}.settings-page-heading span{font-size:12px;letter-spacing:1.4px;color:#6783a3}.settings-page-heading h1{font-size:30px;letter-spacing:-.8px;margin:12px 0}.settings-page-heading p{font-size:15px;color:#7b8798;line-height:1.7}.settings-cards{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-top:28px}.setting-card{display:block;text-align:left;background:white;border:1px solid #e1e7f0;border-radius:12px;padding:28px;color:#263850;text-decoration:none;font:inherit}.setting-card:hover{border-color:#75a9f5}.setting-card-icon{display:grid;place-items:center;width:60px;height:60px;border-radius:18px;background:#e8f2ff;color:#2275f5;font-size:30px;margin-bottom:22px}.setting-card h2{font-size:19px}.setting-card p{font-size:14px;line-height:1.8;color:#7b8798;max-width:340px}.setting-card strong{display:inline-block;background:#2275f5;color:white;padding:12px 18px;border-radius:7px;margin-top:18px;font-size:14px}#ai-settings{max-width:1100px;scroll-margin-top:20px}@media(max-width:650px){#view-settings{padding:20px}.settings-cards{grid-template-columns:1fr}.setting-card{padding:22px}}
/* DHRU catalogue and order lookup use the existing support workspace styling. */
.dhru-order-status{display:inline-flex;padding:5px 10px;border-radius:999px;text-transform:capitalize}.status-completed{background:#dcfae6;color:#176b38}.status-processing{background:#fff1cc;color:#915f00}.status-new{background:#e8f1ff;color:#1858ad}.status-rejected,.status-refunded{background:#fee4e2;color:#b42318}
.integration-panel{max-width:1180px}.integration-card{background:#fff;border:1px solid var(--border);border-radius:14px;padding:22px;margin:18px 0}.integration-card h2{font-size:18px;margin:0 0 12px}.integration-row{display:flex;justify-content:space-between;align-items:center;gap:20px}.integration-row p{margin:6px 0 0;color:var(--text-muted)}.integration-layout{display:grid;grid-template-columns:minmax(0,1fr) 370px;gap:22px}.integration-code{overflow:auto;background:#17253a;color:#dbeafe;padding:15px;border-radius:9px;white-space:pre-wrap}.integration-platforms{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.integration-platforms button{background:#fff;border:1px solid var(--border);padding:12px;border-radius:8px;color:var(--text);font-weight:600}.widget-preview{border-radius:16px;padding:22px;background:linear-gradient(145deg,#9c6bcc,#37799a);color:#fff}.widget-preview h2{margin-top:0;font-size:19px}.widget-live-preview{display:block;width:100%;height:510px;border:0;border-radius:17px;background:#f7f8fc;overflow:hidden}@media(max-width:900px){.integration-layout{grid-template-columns:1fr}.integration-row{align-items:flex-start;flex-direction:column}.integration-platforms{grid-template-columns:repeat(2,1fr)}}
.dhru-panel{max-width:1200px;margin:24px auto}.dhru-heading{display:flex;align-items:center;justify-content:space-between;gap:20px}.dhru-heading h1{margin:8px 0}.dhru-heading>span{padding:8px 12px;border-radius:20px;background:#edf4ff;color:#1858ad;font-size:13px}.dhru-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:24px 0}.dhru-filters{display:flex;gap:16px;align-items:end;margin:20px 0}.dhru-filters .settings-field{flex:1;margin:0}.dhru-filters button{margin-bottom:0;white-space:nowrap}.dhru-results{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.dhru-service{border:1px solid #e0e7ef;border-radius:14px;padding:20px;background:white;overflow-wrap:anywhere}.dhru-service h3{margin:10px 0;font-size:16px;line-height:1.45}.dhru-service-facts{display:flex;justify-content:space-between;gap:12px;margin:14px 0;color:#175cd3}.dhru-service small{color:#63738a}.dhru-service details{margin-top:16px}.dhru-service summary{cursor:pointer;color:#175cd3}.dhru-service p{white-space:pre-wrap;font-size:14px;line-height:1.6}.dhru-pagination{display:flex;justify-content:center;align-items:center;gap:16px;margin:24px 0}.dhru-order-result{padding:24px;background:#f0f6ff;border:1px solid #d5e3fa;border-radius:14px;overflow-wrap:anywhere}.dhru-order-result p{white-space:pre-wrap}.dhru-enable{display:flex;align-items:center;gap:10px;margin:20px 0}#dhru-setup{max-width:720px}#dhru-setup hr{border:0;border-top:1px solid #e3e8ef;margin:28px 0}@media(max-width:760px){.dhru-results{grid-template-columns:1fr}.dhru-filters,.dhru-heading{flex-direction:column;align-items:stretch}.dhru-panel{margin:12px}.dhru-service-facts{flex-wrap:wrap}}
/* Two-way ticket workspace */
.ticket-conversation{margin-top:22px;padding-top:18px;border-top:1px solid var(--border)}
.ticket-thread{display:flex;flex-direction:column;gap:10px;max-height:430px;overflow:auto;padding:12px;background:#f7f9fc;border-radius:14px}
.ticket-message{max-width:82%;padding:10px 12px;border-radius:13px;background:#fff;border:1px solid var(--border)}
.ticket-message p{margin:0 0 5px;white-space:pre-wrap}.ticket-message small{color:var(--muted)}
.ticket-message.customer{align-self:flex-start}.ticket-message.agent{align-self:flex-end;background:#eef4ff;border-color:#cbdaf8}
.ticket-message.internal-note{align-self:stretch;max-width:none;background:#fff8d8;border-color:#efd269}
.ticket-message a{display:block;margin-top:7px}.ticket-reply-tabs{display:flex;gap:5px;margin:14px 0 8px}
.ticket-reply-tab{border:1px solid var(--border);background:#fff;border-radius:9px;padding:7px 10px;cursor:pointer}.ticket-reply-tab.active{background:#1f56d9;color:#fff;border-color:#1f56d9}
#ticket-reply{box-sizing:border-box;width:100%;border:1px solid var(--border);border-radius:12px;padding:11px;font:inherit}
.ticket-events{display:grid;gap:9px;margin:10px 0}.ticket-event{display:grid;grid-template-columns:auto 1fr;gap:2px 0;font-size:12px;color:var(--muted);padding:9px 11px;border-left:3px solid #7aa2e8;border-radius:0 8px 8px 0;background:#f7faff}.ticket-event strong{color:var(--text)}.ticket-event small{grid-column:1/-1;color:var(--muted);overflow-wrap:anywhere}#ticket-audit-details summary{cursor:pointer;font-weight:750}#ticket-audit-more{margin-top:8px}

/* Professional customer identity rows */
.conv-row-top{display:grid;grid-template-columns:30px minmax(0,1fr) auto;align-items:center;gap:8px;margin-bottom:5px}
.conv-row-avatar{grid-row:1/3;display:grid;place-items:center;width:30px;height:30px;border-radius:10px;background:linear-gradient(145deg,#dceaff,#bdd6ff);color:#175db8;font-size:11px;font-weight:800}
.conv-row-site{max-width:none;min-width:0}
.conv-row-identity{margin:0 0 5px 38px;color:#7b8798;font-size:10.5px;line-height:1.35;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
.conv-row-preview{margin-left:38px}.conv-row-badges{margin-left:38px}
.identity-reveal{width:100%;margin-top:-4px}.identity-note{margin:7px 0 14px!important;font-size:11px!important;line-height:1.45!important}
@media(max-width:570px){.conv-row-identity{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.conv-row-preview{margin-left:38px}.identity-reveal{min-height:40px}}
.scope-btn{display:flex;align-items:center;justify-content:space-between;gap:8px}.scope-unread{min-width:22px;height:22px;padding:0 7px;border-radius:999px;display:inline-grid;place-items:center;background:#e33232;color:#fff;font-size:11px;line-height:1;box-shadow:0 2px 7px #e3323240}.scope-unread[hidden]{display:none}.conv-row.unread .conv-row-site,.conv-row.unread .conv-row-preview{font-weight:800;color:#173b6c}.conv-row.needs-reply{border-left:4px solid #e33232;padding-left:9px;box-shadow:0 2px 10px #e3323214}.unread-message-badge{background:#2275f5;color:#fff;border-color:#2275f5}.needs-reply-badge{background:#fff0f0;color:#c32121;border-color:#ffcaca;font-weight:750}
.training-shell{max-width:1180px;margin:24px auto}.training-editor,.training-reader{display:grid;gap:18px;margin:22px 0;padding:22px;border:1px solid #dce5f2;border-radius:18px;background:#fff}.training-language-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.training-language-grid fieldset,.training-reader section,.training-reader fieldset{display:grid;gap:10px;padding:18px;border:1px solid #dce5f2;border-radius:14px}.training-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;margin:18px 0 28px}.training-card{padding:18px;border:1px solid #dce5f2;border-radius:16px;background:#fff;box-shadow:0 8px 24px #173b6c0b}.training-card h3{margin:0 0 8px}.training-card p{min-height:42px;color:#5e6d82;white-space:pre-wrap}.training-card small{display:block;margin:10px 0;color:#53657c;font-weight:700}.training-reader p{white-space:pre-wrap;line-height:1.65}.training-reader fieldset label{display:block;padding:7px 0}@media(max-width:700px){.training-language-grid{grid-template-columns:1fr}.training-shell{margin:8px}.training-card-grid{grid-template-columns:1fr}}
.training-lesson-admin{display:grid;gap:12px;padding:18px 0;border-bottom:1px solid #dce5f2}.training-lesson-admin .training-language-grid section{background:#f8faff}.training-lesson-admin small{color:#66758a}.training-lesson-admin .danger{color:#b42318;border-color:#f1b7b2}
.training-department-row{display:flex;flex-wrap:wrap;align-items:center;gap:7px}.training-department-badge{display:inline-flex;padding:5px 10px;border-radius:999px;background:#e9f2ff;color:#1557a5;font-size:12px;font-weight:800}.training-department-warning{color:#b54708;font-size:12px}

.topbar-brand{flex-direction:column;align-items:flex-start;gap:8px}.topbar-logo{display:block;height:30px;width:auto;max-width:100%}.topbar-workspace{display:block;font-weight:600;font-size:13px;color:var(--text);line-height:1.35}.login-logo{display:block;height:36px;width:auto;margin:0 0 18px}.login-screen{background:radial-gradient(ellipse at top,#dbe5fc,#f4f6fb 70%)}@media(max-width:850px){.topbar-brand{flex-direction:row;align-items:center;gap:12px}.topbar-logo{height:26px}.topbar-workspace small{display:none}}