Every customer conversation. One inbox for your whole team.
AliChat brings website chat, WhatsApp, Messenger, Instagram and Telegram into one shared inbox, with an AI agent that answers first and hands off to your team when it matters.
- AI agent trained on your own policies and answers
- Departments, assignment and tickets for every request
- Your agents can take over from the AI at any time
Questions first? Talk to us about a demo.
Connect the channels your customers already use:
Website chat WhatsApp Business Messenger Instagram Telegram Shareable chat linkSign in to your AliChat inbox
Agents and supervisors sign in here with the work email and password provided by their administrator.
- Pick up assigned conversations and tickets
- Take over from the AI agent whenever needed
- Set your availability for your team
Agent sign in
Use the work email and password provided by your administrator.
Workspace administrator? Open administrator sign in
One workspace for every message your business receives
Bring channels, departments and teammates together, and answer faster without switching apps.
Shared inbox
Conversations from every connected channel in one list, with full history, internal notes and assignment.
AI agent
Answers common questions from your instructions, knowledge base and saved replies, and hands off to a person when needed.
Departments & routing
Create departments like Sales, Support or Billing and route each conversation to the team that can solve it.
Tickets
Turn requests into tickets, assign an owner and keep the customer updated until the work is done.
WhatsApp templates
Reopen conversations outside the 24-hour window with your approved WhatsApp Business templates.
Team & access
Invite agents, set roles and availability, and review activity in the audit log.
Get your team answering in four steps
Add the website widget and link WhatsApp Business, your Facebook Page, Instagram or Telegram.
Set up the teams that handle sales, support or billing questions.
Add instructions, questions and answers, web pages and files it should rely on.
Your team signs in, picks up conversations and takes over from the AI when needed.
Illustration of the channel settings screen.
All your customer messages, in one place
Website chat, WhatsApp, Messenger, Instagram and Telegram conversations land in one collaborative inbox. Assign them, add private notes and see who is replying, so no message gets lost.
- Main inbox, “assigned to me” and department views
- Contacts with conversation history
- Saved replies for common answers
Restart conversations with approved templates
Outside WhatsApp's 24-hour reply window? Send one of your pre-approved templates from the conversation, with the variables filled in for each customer.
As your conversations grow, AliChat keeps every reply fast.
Answers in your customers' language
The AI agent replies from your instructions and knowledge base, in English, French or Haitian Creole, and passes the conversation to your team when a person is needed.
Every request has an owner
Route conversations to the right department, assign an agent and track the work through to completion.
Know how your team is doing
Follow open workload, response times and completed tickets, with performance views for each agent.
Built for support, sales and operations.
Answer every channel from one queue, with departments, tickets and notes.
Reply to DMs quickly, follow up with WhatsApp templates and never lose a lead.
Keep owners and managers in the loop with team visibility and an audit log.
Start with the team you have.
Business
For teams that need routing and channels.
Talk to us- Everything in Starter
- Tickets and departments
- Social messaging channels
Enterprise
For larger operations.
Custom- Multiple workspaces
- Custom integrations
- Dedicated onboarding
Ready to say hello to every customer, on every channel?
Create a free trial workspace, or talk to us about setting up AliChat for your team.